Frequently Asked Questions
- What is Photofy?
Photofy is a social content creation and photo editing engine for iOS and Android that enables people to take the images they love, add their own unique touch and then share with the world. Photofy was created for people who are passionate about photography and want to express themselves creatively. Based in Raleigh, North Carolina, the company was founded in 2013.
- What is the Photofy mission?
To spark the next generation of photo sharing by empowering our users to personalize their images through simple application of overlays for self-expression, event celebrations and brand engagement.
- What's new in Photofy V3.0?
Launched on October 30, 2014, Photofy 3.0 takes our industry-leading content offering, simple editing functions and amazing share features, and repackages it in a format that makes it much easier for our users to personalize their images through simple application of overlays for self-expression, event celebrations and brand engagement. To achieve this, we are deploying these great new features:
Carouseled Home Screen, enabling users to find our vast content collection and get where they want quickly and easily
Photofy Experiences, the simplest way to create magical photos by theme or brand
Photofy for Brands to take advantage of the app’s engaged community or to create compelling social content for your own posts
Thematic Capture, whic allows you to apply filters or graphic overlays in real-time to get an idea of how the effect looks before you take a photo
Offline Mode to access the app’s vast collection of filters, effects, fonts and lots more when you don’t have an Internet connection
- Why do I need to register?
In May 2014, we removed the need to register to share photos using the app. However, there are certain features of the app that you cannot use without registering. They include the ability to unlock certain branded and licensed content; the ability to earn free content rewards; and many other features that we are working on. Registration is quick and easy, and will make your Photofy experience much more powerful and fun!
- How do I remove the Photofy Watermark on my saved photos?
On the home screen of the app, you can search for the term "watermark". It will bring up the Photofy Watermark Removal Package, which you can purchase for $0.99 USD. You can also swipe to the Marketplace page, and find the package that way too.
- Why is my birth date required for registration?
As part of our terms and conditions, users need to be at least 13 years old to use our app. In addition, if there is age-restricted content within the app that should not be shown to certain users, we will use your birth date to control this. Age-restricted content also applies to the filtering of free-form text creation in the app.
- How do I recover my password if I forgot it?
Please visit our web portal at portal.photofy.com to reset your password or use the reset password link in the app.
- How do I view more designs, stickers or frames?
When you click to add a design, sticker or frame, you will be taken to our element carousel. On the carousel page, you will be able to view elements by type (designs, sticker or frames), and have the ability to scroll through the list of categories we have content for in the left column. With over 35k design elements in the app, there is no other app that offers this amount of content!
- What can I do to enhance my photo?
At Photofy, we have tried to simplify the photo enhancement experience by only offering the most popular of editing features. Our app allows you to crop a photo, apply photo effects (filters and film effects), add designs, add frames, add stickers, adjust the opacity of designs (this allows you to create a watermark effect), and add free-form text. If there are any additional enhancement options that you would like to see, please let us know and we will review the request!
- Which platforms can I use to share my enhanced photo?
Today, you can share your photos via Instagram, Facebook, Twitter, Pinterest, Instagram, Tumblr, Google+, Line, WhatsApp, Flickr, basic Texting as well as basic Email. In addition, you can use our Passagram feature (learn more about Passagram below) to email greetings to your friends, family and clients with cool HTML backgrounds.
- What is Passagram?
Passagram is an email platform (SaaS) designed to send HTML emails using photo or image greetings via our mobile or web Photofy app. The system can be used to send consumer greetings or marketing emails.
- Is an internet connection required to use the Photofy app?
Prior to our 3.0 release, an internet connection was required to use our app so that we can provide you with the best user experience. In our 3.0 release, we have added an offline mode, which allows you full access to our effects library (filters and film effects), 90+ free fonts, as well as a collection of designs, stickers and frames. To share your creation, you will need to connect to the internet.
- Why is their a watermark on the stock background photo?
Photofy is very proud of our stock backgrounds feature, which allows our users to select a stock photo or background from one of our amazing partners. However, these are to be used within our app to be enhanced with our graphic elements and overlays. If you apply an element to the photo, the watermark will go away. Here is an example of an image with the watermark:
- Which platforms does your app support?
Our app is available for iOS (both iPhone and iPad versions) and Android (phone and tablet). Effective October 30, 2014, we will available in the Amazon Appstore.
- How do I rotate and resize a design?
We use the native features of your phone to rotate and resize your design. To resize, simply click on the design, and pinch in or out. To rotate, click on the arrow on the bottom right of the design, and rotate your fingers on the screen. In addition, you can use the advanced controls to adjust sizing and rotation.
- How do I become an art contributor to your app?
One of our goals at Photofy is to create the world's largest content library for photo enhancement. We are always looking for new contributors, whether you are a professional designer or an aspiring artist, you are invited to submit your designs. Please visit our website at http://photofy.com/become-a-contributor to get started today!